These two one-day workshops are linked together and intended primarily for those with some, but not extensive experience of supervising and managing people or those aspiring to be a future supervisor / manager.
The aims of the workshops are to:
- Outline for participants the basic principles of effective supervision/management and highlight the skills needed by supervisors/team managers in order to succeed;
- Explore in more depth some of the critical areas of skill, ie self-management, team leadership, effective communication, promoting and supporting team work, coaching skills and tackling poor performance and motivating and managing difficult people and situations;
- Provide opportunities for participants to apply good practice principles to different scenarios;
- Assist participants to translate what they learn from the workshops into their own professional practice;
- Create a fun, informal and supportive environment in which participants can recognise their strengths, review their experiences and share their concerns but, more importantly, identify strategies that will enable them to supervise and manage people more confidently and effectively.
At the end of the workshops, participants will:
- Have reflected on their role; assessed their current level of supervisory skill and identified ways in which to improve this;
- Have explored practical strategies for dealing with situations that challenge their supervisory skill by undertaking and discussing individual and group exercises.
Format
Although the workshops will include some structured input from the workshop leaders about the principles and techniques of effective supervision, much of the time will be given over to individual and small group activities, feedback and discussion.
This is a bespoke session for your team, but here is some popular suggested content for Day 1:
Characterising effective supervision/management
- Activities, approaches and skills
- Discussion of self-assessment exercise
Self-management: Effective communication
- Basic principles
- Communicating assertively
- Giving and receiving feedback
- Team briefings
Organising the work of the Team
- Planning, co-ordinating and managing effective delegation
Motivating team members
- The ‘Motivation Games’
Summary of Day 1
- Content and format of Day 2
Learning points from Day 1
Suggested Programme for Day 2
Welcome back
- Recap on Day 1
- Content and format of Day 2
The supervisor as leader
- Leadership vs management
- Competencies of a ‘good manager’
- Inspirational Leadership
Team work
- Practical activity and feedback
- Defining effective teams/teamwork
- Techniques for building teams
Managing team performance
- Dealing with under performance
- Challenging people and situations
Problem solving planning
- Problem analysis and action planning
Summary of Day 2
- Action plans and next steps